SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wooden watches (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.wooden-watches.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good store
Good quality product. Good store. I recommend!
Very light.
Very nice, lightweight. I was hoping you had the bobo bird brand somewhere but you don't have it. But it's very cool.
beautiful, well packaged, comes in a cute wooden box. it will make a great gift. it's a bit bigfer than expected but looks good.
Great service. Some engraving was missed, but store gave free engraving on next order. Thank you
Truly beautiful watch, it is quite big, but I like big watches. Easy to readjust the wristband. Can't say anything about the time keeping quality, we will have to wait for that. But what shall be wrong with a Japanese quartz caliber? Very fast delivery, to Germany it took 9 days (incl. weekend days) - great! I can recommend that shop very much. One thing: I would like to know what kind of wood is used, because I would not want to wear wood from protected trees.
Simplemente hermoso, muy liviano y es exactamente igual a la publicación, viene en una caja muy bonita y con herramientas para poder ponerlo a el tamaño de la muñeca de cada persona estoy muy contento con la compra, tardo en llegar pero eso es por la aduana de mi país (México).
Доставка до СПб очень быстрая - 8 дней! Очень довольна общением с продавцом - отвечает быстро и вежливо. Он развеял мои сомнения на счёт рисунка на циферблате - он такой, как на фото, а не как на видео. Это было принципиально, т.к. этот рисунок - вегвизир, скандинавский компас, является "магическим" символом, который указывает путь. Именно изображение на фото является верным. Часы были упакованы в картонную коробку, внутри очень красивый деревянный чехол с подушечкой, 2 запасных звена, приспособление для снятия лишних звеньев (уже опробовала, оно очень удобное и лёгкое в использовании) и вкладыши продавца. Это не первые деревянные часы, которые я тут беру, и очень довольна. Эти покупались для сестры, она вообще в восторге) Рекомендую продавца и товар! Большое спасибо!
The watch is made of amazing quality. It came with the wooden gift box and also some tool to adjust the size of the band. I would order any time again!
Everything is very thoughtful, which can not but please! Even arrows glow in the dark. Convenient machine for replacing links in the strap.
The clock is exactly like in the photo, everything is fine, light very, pleasant,. The store is sociable, I exactly answered all my requests, served .. I advise this store.
The watch looks quite good, tho in the box there was not any gift, so I guess some people get gifts and others don't.