We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, the clock is gorgeous, very unusual, i never had such a thing. Thanks to the store. Quality at height
this is great!
The product arrived well, good packing and arrived in the estimated time.
The goods are well packed, quickly delivered, the appearance is decent, corresponds to the declared store. I recommend making a purchase. Original, stylish. I did not regret it. Please to seller: more women models, would make order again!!!
Love it. Super cool watch. Came in a nice wooden bo. Easy to adjustto your size with the included tool.
Wooaoo! It's beautiful. I love it! Bring a lovely presentation in a cardboard box. Inside includes material (a machine) so that you can remove the tights. In my case i had to remove le 3 (important, to remove the tights, place the machine on the other side of the handle, the nail has to come off the side of the handle, it will look thicker. The clock is just as it looks in the picture. The vivaz of its colors and which is made of wood. In the sphere it presents the days of the week and the month. To put it on time you have to bear in mind that every two turns in the sphere corresponds to 1 day. I had a little problem with the shipment of the order and they let me do it again. The truth that's nice when what you buy like the one that serves you is unbeatable.! Thank you very much. I love it! Super-rated!
Quality is good. Order is tracked. Packaging is excellent. How in the matter they will show themselves. Seller and i recommend the product!!
Very good quality.
Product corresponding to the description. Blisteringly fast delivery, arrived in Italy in 17 days. Beautiful, lightweight and very well made. Too Bad that I don't have invited the collanina wood. Hope Solo that it works well and is accurate. Are very satisfied.