SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wooden watches (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.wooden-watches.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Замечательные часы ! Подробный обзор и больше фото смотрите в моем блоге iTao: https://ru.itao.com/item/10005632729756
Item is just as described, many thanks! Will order again.
Замечательный продавец, все доставлено быстро, в срок товар точно соответствует описанию. Спасибо большое, внутри прилагался набор для снятия звеньев и дополнительно два звена. Спасибо большое продавцу. Достоин доверия.
Amazing service. Quick processing. Awesome Packaging. Beautiful Product. Perfect timing. Thank You.
Показались немного темнее, чем на фото. Отлично упакованы, есть в комплекте шило для настройки ремешка, хотя мне он подошёл без настройки. Смотрятся классно, очень легкие. Заказ пришёл очень быстро. Рекомендую продавца.
It's a very nice watch, I can deffinetly recommend this product! It looks great and it has all the official things with it. I love it!
Great watch. Excellent store!!!
Buen producto igual a la imagen, un poco demorado en llegar pero valió la pena
Товар отличный, разочаровало то что всем подарили браслет, а мне нет.
bonito producto, liviano de usar, lindo empaque y con una pulsera de regalo ...gracias
Thanks. Perfect product! Recommended store
O relógio é muito bom , a qualidade excelente , envio do produto muito rápido não deu 1 mês direito e já chegou ! Gostei muito , recomendo , chegou sem tributação para MS.
Great looking item received. Thank you so much. I don't have to explain how happy I was. Let the photo do the talking. Cheers! :)
I am very happy with the product. It is a very good quality product. I will for sure buy again at this dealer.
very fast shiping! product is too big for average male hand, but im satisfied with everything else.
Es precioso y el envío muy rápido vendedor muy serio y forma comprare nuevamente
muy elegante y excelentes acabados.
Superb watch, bought as a gift. Well packed. It is so delicate and weightless! Came to the UK in one month. Good working condition, worth to buy! Thank you store.