SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wooden watches (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.wooden-watches.biz
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
spoko ale trochę cienki pasek
Everything is ok, I recommend!!
Все как на фото. Упаковка целая- красивая коробочка. часики качественные, работают исправно. Подарила мужу, ему очень понравились.
Perfect!!!! I love them!!! Will be good present!!!
Perfecto!!
Excellent product. Looks amazing. Seller recommended 100%. Shipping so slow, but the product compensates all.
Very fast shipping nice watch
ok
Часики -отличные
thank you
Zegarek świetnie wykonany. Przyszedł zapakowany w estetyczne pudełko więc jest idealny na prezent. Polecam
Great quality, nice and light design that feels good on the wrist!
Норма но очень долго
tutto ok bellissimo
The watch is very nice. I love it. It is very light, has a beautifull wooden sound inside. the package came fine, well packed. no damage. inside the package box is the box from bobo bird and inside in a pillow stand its the watch. it has a protective layer over the glass. i think the bracelet is real leather. has a guarantee and little description of the production and made of. the watch feels very nice on hand. i totally recommend the store. tracking system worked perfectly. i was notified the exact day i received the package.
Great watch. Very good quality. It looks so fancy. My husband loves it. It took about 20 days to get it to the US. But everything is perfect. Thank you.
za tą cenę jest mega :) nie ostatni zakup
Спасибо за часики.всем довольна.заказ сделала 31.03 и вот вчера 17.04 уже получила на почте в Одессе .качеством довольна,продавец очень общительный и отвечал на все вопросы ещё положил в коробочку подарочек.советую продавца и его товар
Часы супер! Очень легкие, ремешок мягкий, красивые и именно мужские. Пришло довольно быстро, коробка целая. Я довольна, поэтому 5!!! Это будет лучший подарок вашему мужчине!
ottimo, oggetto impeccabile, spedizione veloce
лучшие часы!!! так сильно их ждала и они полностью оправдали мои ожидания!!!! я в восторге теперь они мои любимые!!!! легки на руке не ощущаются совсем. только мне кажется ремешок не кожа, но это мелочь! я поставлю все 5 звезд хотя могла бы и 10 поставить! продавец молодец!!! друзья тоже хотят такие часы, скоро закажем еще партию
Очень качественный товар! Хороший, общительный, честный продавец! Быстрая доставка! Very high quality goods! Nice, sociable, honest store! Fast shipping!
Arrived in 5 weeks. great quality!!!
Товар прибыл в соответствии указанной доставкой времени. Упакован заказ прекрасно, так что прибыл в целости и сохранности. Заказ прибыл в соответствии с описанием, т.е. в бумажной коробочке с подушечкой. Вид часов прекрасный, они лёгкие и приятные, ремешок замечательный и ложится на руку прекрасно, ход часов практически безсушный и только благодаря секундной стрелочке понимаешь, что ход часов есть. Всё прекрасно и восхитительно. Спасибо продавцу и рекомендую его Вам.
Часы очень хорошие. Очень ими доволен.
Muy buen producto por el precio. Tardó aproximadamente un mes en llegar. Muy contento
excellent quality, fast delivery, recommend to everyone :)
Muito bom, recomendo!! atendimento rápido e eficiente. Ultrapassou minhas expectativas.