We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product
часы замечательные. дошли быстро. в красивой упаковке. все как в описании. покупкой довольна
Attentive store, innovative products and smooth operation. I've been trading for a long time and I've never had any problems. I recommend.
Отличные часы. Тихие, лёгкие, красивые. Хорошо упакованы.
Me encanto la presentación con su cajita. Es perfecta para regalo. La descripción es adecuada para lo recibido. 100% recomendable y precio justo! Llego el pedido al mes de comprarlas. Pd: la bolsita de La foto es mía. No va incluida en la compra
Очень довольна!! Часы аккуратненькие, на руке сидят комфортно, пришли быстро- 2,5 недели до Краснодара!
ótimo produto.boa embalagem
Хорошие часики! Отличный подарок за такую цену. Циферблат полностью из дерева. Цвет такой же, как на фото. Шли только долго. Спасибо продавцу!
заказом очень довольна! посылка шла почтой России, трек отслеживался на всем пути. отдельно про упаковку, часы в фирменном деревянном футляре в мешочке, распечатывать это все сплошное удовольствие!!! все супер,рекомендую!!!
comprei dia 09.03.2017 e chegou dia 11.05.2017 achei que demorou bastante, porem eu amei muito o produto, não estava com pressa, então estou tranquila, vem numa caixinha linda, parece frágil a tampinha, vem com a logo e é muito lindo, o relógio vem dentro de uma bolsinha, e realmente é de madeira, a pulseira é linda acho que é realmente de couro verdadeiro, veio funcionando, e já o configurei. amei mesmo, achei que ele fosse menor, porem amei o tamanho, e não vou saber se é à prova d'água Pq não vou testar, muito medo de estragar meu relógio novo!!!
Получила сегодня часы. В полном восторге от часов и упаковки. Все целенькое, гладенькое, приятный кожаный ремешок на часах. Идут замечательно, ход тихий. Рекомендую тем, кто любит эко-стиль.
Vše ok. jsou krásné, nízká hmotnost. rychlé dodání. Děkuji :-)
Отличные часы!! Полностью соответствуют описанию, пришли в чудесной деревянной коробочке, я очень довольна. Быстрая доставка.